refunds, returns & lamp warranty
60 day money back
Toffey offers a 60 day money back guarantee on all purchases made from the store. 1. The 60 day money back guarantee period will commence 5 business days from the date of dispatch. 2. Where a product is within the 60 day period and a refund is requested, toffey will refund the original product purchase price. the following fees and/or charges will not be reimbursed: postage costs from toffey or the cost to return the product to toffey 3. toffey aims to provide customers with products of the highest standard and quality. If you receive an item with a defect, we will reimburse you in full including postage costs. To speed up the return process for you, please note that we will need photographic evidence showing the defect. 4. Orders cancelled or deliveries rejected after the goods have been dispatched will be treated as per the terms of our 30 day money back guarantee and the refund in accordance with paragraph 2 above. 5. Returned goods must be in their original packaging with all accessories, and be in original condition. 6. toffey reserves the rights to make changes to these terms and conditions without notice.example:
- you purchase 1 base coat, 1 top coat and 1 colour gel polish which costs you $42.80 (including $9.95 shipping).
- You change your mind on the purchase.
- You write to toffey at hello@toffey.com.au within 30 days of the date of dispatch and let toffey know you would like to return the goods
- toffey will provide you our return address.
- You send the items back in their original condition to toffey using the address toffey provides you with.
- toffey receives the items in original condition
- toffey refunds you $32.85 (the cost of the product)
Faulty items
For faulty items please write to hello@toffey.com.au and we will action as soon as possible. Please be aware that only items purchased within 30 days are covered.
Warranty
All led lamps come with a 6 month warranty. For any issues with your led lamp please email hello@toffey.com.au
Refunds
Your refund will be credited into the same account your payment came from. You will receieve email updates throughout the returns process.
How returns work: Returned items can take 3-5 business days to reach the warehouse. Once received, your return request will be processed within 1-3 business days. Please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.