refunds, returns & lamp warranty

30 day money back

toffey offers a 30 day money back guarantee on all purchases made from her store. 1. the 30 day money back guarantee period will commence 5 business days from the date of dispatch. 2. where a product is within the 30 day period and a refund is requested, toffey will refund the original product purchase price. the following fees and/or charges will not be reimbursed: - postage costs from toffey - cost to return the product to toffey 3. toffey aims to provide her customers with products of the highest standard and quality. if you receive an item with a defect, she will reimburse you in full including postage costs. to speed up the return process for you, please note that she will need photographic evidence showing the defect. 4. orders cancelled or deliveries rejected after the goods have been dispatched will be treated as per the terms of our 30 day money back guarantee and the refund in accordance with paragraph 2 above. 5. returned goods must be in their original packaging with all accessories, and be in original condition. 6. toffey reserves the rights to make changes to these terms and conditions without notice.

example:

  • you purchase 1 base coat, 1 top coat and 1 colour gel polish which costs you $42.80 (including $9.95 shipping)
  • for some crazy reason you decide you don't want the purchase anymore
  • you write to toffey at hello@toffey.com.au within 30 days of the date of dispatch and let toffey know you would like to return the goods
  • toffey is sad, but she understands and gives you our return address
  • you send the goodies back to toffey using the address toffey provided you with
  • toffey receives the goodies in original condition
  • toffey refunds you $32.85 (the cost of the product)
  • life goes on

faulty items

for faulty items please write to her at hello@toffey.com.au to get this sorted out as soon as possible. please be aware that only items purchased within 60 days are covered (because surely it doesn't take you this long to figure out if something doesn't work).

warranty

all led lamps come with a 6 month warranty. if an item breaks during normal use, just write to her at hello@toffey.com.au and she will arrange a replacement.

refunds

your refund will be credited into the same account your payment came from. she will email you updates throughout the returns process but just in case, here’s how it works. returns take 2-5 business days to reach her warehouse. once received, your return request will be processed within 1-3 business days. for refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

if you received an item you didn’t order.

if you have received an item different to the one you ordered, please contact her at hello@toffey.com.au so she can work with you to resolve the problem as quickly as possible.

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